Frequently Asked Questions

1. How long does delivery take at RideCyclonix?

We strive to deliver your orders as quickly as possible. Delivery times vary depending on the product and location. In general, orders are shipped within 1 to 2 business days and delivered within 7 to 10 business days worldwide. Please note that unforeseen circumstances such as weather conditions or customs regulations may cause delays.

2. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package until it is delivered.

3. What payment methods does RideCyclonix accept?

We accept payments via credit/debit card (Visa, MasterCard, American Express) as well as PayPal. All transactions are securely encrypted and meet the highest security standards.

4. Can I change or cancel my order after it has been placed?

We process orders very quickly to ensure fast delivery. If you wish to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, we can no longer guarantee changes or cancellations.

5. What should I do if I receive a damaged or incorrect product?

We take great care in delivering high-quality products. If you receive a damaged or incorrect item, please contact us immediately at contact@ridecyclonix.com and send us photos of the product. We will assist you as quickly as possible with a return or exchange in accordance with our return policy.

6. Do you offer refunds?

Yes, we offer refunds under certain conditions. For more information, please visit our Returns & Refunds page or contact us directly.

7. Where can I get further assistance?

If you have any further questions, feel free to email us at contact@ridecyclonix.com. Our customer support team will be happy to help and will respond as quickly as possible.